24/7 Customer Support in Website Hosting
Our Linux website hosting feature 24/7/365 pre-sales, customer and technical support, so regardless of whether you're inquiring for our services before you make a purchase or you are an existing client and you have a question or some issue, you can contact us at any time, which includes holidays and weekends. We have numerous channels to contact us - several telephone lines worldwide for your convenience plus live chat support for pre-sales, billing and general questions; emails as well as support tickets for more complex issues or any issues that require longer time to analyze and fix. In contrast to many other website hosting providers, our trouble tickets feature a guaranteed max reply time of just one hour, thus whatever the issue is, it will be resolved on time and you will not waste days to have something fixed.
24/7 Customer Support in Dedicated Hosting
With a 1 hour max reply time warranty, you will enjoy quick support when you order a dedicated server through our company. Our customer and tech support teams are available 24/7/365, as a result every time you open a ticket via your billing account or you send an email related to any issue with the server or the pre-installed software on it whatever the time of the day, you will have a reply within the hour, even during holidays. Our ticketing system is the better option when the matter in question requires a longer period of time to be solved or in case it needs to be forwarded to our administrators, since it is a lot easier to keep track of the communication sent on both sides. For common, billing and sales issues/inquiries, you're able to give us a call or talk to a live agent employing our chat service. In case you add the Managed Services upgrade to your server plan, our administrators can also assist you with third-party software installation and troubleshooting and similarly to the regular support, this service is available 24/7 as well.