A ticketing system is the most widely used correspondence channel that web hosting companies offer to their clients. It’s most often part of the billing account and is the quickest way to deal with an issue that requires some time to examine or that has to be forwarded to a server administrator. In this way, all replies added by either party will be kept in the same location in case somebody else needs to work on the problem at hand and the information already exchanged in the ticket will be available to all parties. The disadvantage of using a ticketing system with most web hosting platforms is that it is not part of the hosting Control Panel, which suggests that you’ll have to sign in and out of no less than 2 accounts in order to accomplish a particular procedure or to contact the company’s help desk team. In case you want to manage a couple of domains and each one is hosted in a separate account, you will need to use an even larger number of accounts at the same time. Also, it may take a substantial span of time for the provider to process your ticket.

Integrated Ticketing System in Website Hosting

With a website hosting from our company, you won’t ever have to leave your account. Our ticketing system is incorporated into the Hepsia Control Panel, which is used to manage your entire Internet presence. You can quickly access any support ticket whilst you’re browsing through your files or tweaking various account settings. The ticketing system is being closely monitored 24/7 by our support staff members and the ticket response time is maximum sixty minutes, but it seldom takes more than 20 minutes to obtain support. In contrast with other hosting providers, we don’t charge extra for using the ticketing system, so you can get in touch with us as often as you like and request info concerning any billing or technical issue. On top of that, you can read a collection of articles, which will help you fix the most commonly confronted difficulties yourself.