One-Hour Response Guarantee
1 Hour Response Time Guarantee - what does it mean and in what way does it improve user experience?
Should you ever experience a problem with your site and be unable to tackle it, ask the respective hosting provider’s customer care team to help you get the website back online. A timely resolution would be the most optimal scenario, but lots of companies answer within 24 hours and even more, all the more so if you’re dealing with a hosting reseller. Even if the problem can be solved swiftly, your website may not work correctly or may not be available whatsoever for a lengthy interval, so you may lose prospective clients as it’s pretty unlikely that anyone will be happy to go back to a site that’s inoperative. That is why, you need to make sure not only that you can touch base with your hosting company, but also that they can reply and assist you in a well-timed fashion. If a web app update does not go as planned or you delete something mistakenly, for instance, the site should be restored speedily so as to avoid lengthened downtime.
One-Hour Response Guarantee in Website Hosting
Our Linux website hosting feature a one-hour reply time guarantee, which implies that irrespective of what question or complication you may have, we’ll always be there to lend a helping hand. In fact, it seldom takes more than 30 minutes to get a problem resolved or a question answered, and this is valid for both technical and pre-sales matters. Our customer service staff representatives are available 24/7, even on holidays and weekends, which implies that you’ll get swift help at any time. We know precisely how precious time can be, so by the time we respond to your email or trouble ticket, we will have probed into the issue and, in case we haven’t discovered a solution, we’ll provide you with more details about what you have to do on your end – when the circumstances necessitate this. With our support services, you can rest assured that there will be somebody to lend you a helping hand right away, regardless of what time of day or night it is.