Discover what hosting providers mean when they say "phone support".
In case you have ever had a website hosting account in the past or you've dealt with any kind of online service, you probably know from personal experience that for many things it's better to talk to a live person on the phone than to exchange tickets or e-mail messages. If you want to know more about a specific service before you purchase it or when something small-scale has to be made, for instance, it is far easier and faster to get it done in real time. When you have the option to seek the advice of representatives by phone, it is also very likely that you're working with an actual website hosting supplier, not just a reseller. The level of support that you'll get on the phone varies between different providers - from common issues to professional technical support. Generally the majority of providers supply pre-sales assistance and first level phone support, while more complicated tech issues are managed through e-mail or tickets.
Phone Support in Website Hosting
Our website hosting plans include phone support 14 hours per day even on public holidays, which means that if you do not have an account yet, you're able to call us and learn more about our solutions or whether we'll meet the system requirements for your web sites. For your benefit, we have local telephone lines in the U.S.A., Great Britain and Australia, so you will be able to call the phone number which is closer to you. In case you are an existing customer, we can assist you promptly with all the general and billing matters and with numerous technical matters in order to save you time and efforts - we are aware of the fact that often it's much easier consult with a live person and get things done promptly. Of course, some matters cannot be taken care of on the telephone, so in such a case you are able to employ our ticketing system.