Support Channels

  • 1 hour ticket response time
  • A Sixty–Minute Support Ticket Response Guarantee

  • Every help request you send to us will be responded to within maximum 60 min. If for any reason whatsoever your ticket or email needs additional assistance from a sysadmin, we will timely forward it and leave a comment to notify you that your issue is being examined. If you make use of the Administration Services package, any of the server administration tasks included there will be completed at a time that is convenient for you.

  • Top quality support service
  • An Outstanding Support Service

  • Our technical support staff will be at your disposal 24/7 should you require help working with our Web Site Control Panel or with any of the apps that we have pre–installed for your convenience on the dedicated server. And if you require help tackling the everyday administration tasks on your dedicated web hosting server, you can take advantage of the Administration Services package, that includes data backup space, Operating System updates on a weekly basis, software installation and troubleshooting services, server monitoring and restarting procedures, etcetera.

  • Intuitive help center
  • A User–Friendly Help Area

  • Every Linux dedicated hosting server comes with our free–of–cost Web Site Control Panel, which boasts an extensive knowledgebase and a set of step–by–step video tutorials. Whenever you need assistance with the Web Site Control Panel, just click the Videos or Help buttons in the upper right corner.