Support and Help Channels

  • 1 hour ticket response time

  • A 1–hour Ticket Resolution Guarantee

  • Each ticket that you submit to our client assist team will be responded to within about 60 mins. All general problems will be addressed straight away. However, if the support question you have sent us calls for the assistance of an experienced technician, we’ll address the ticket to him and will inform you about the hold–off.

  • Top quality support service

  • Top–class Tech Assist Service

  • We’ll be on–line for you 24x7x365 to offer you information and tech support and also to aid you with any problem that you may run into while you are monitoring your virtual server. We’ll help you with all pre–configured software, plus your OS, server admin panel (depending on the VPS type) and the Web Site Control Panel made entirely by our company.

  • Intuitive help center

  • An Intuitive Help Zone

  • In the Web Site Control Panel that comes for free along with your virtual server, you can easily find an informative Help section, consisting of all that you should be aware of when managing your web sites and applications. We have integrated a wide range of how to content articles and video training that demonstrate the standard website administration tasks in an easy to read fashion.